Reordering departments, better flow automation & minor interface improvements.
Administrators can now drag-and-drop departments to change the order. The top-most department will be the default department when creating a ticket.
Live browser tab title
The logic was improved to better reflect the current screen. Namely, when the user is in the “new ticket” interface and immediately after submitting a ticket.
If an agent replies to an unassigned ticket, the ticket will now be automatically assigned to them. We added a loading indicator to the ticket replies list. The ticket title in the single ticket view, agent sidebar and the browser tab now uses the same syntax: number followed by title.