For nearly a decade we have struggled with finding the right support solution. In previous years we’ve gone through HelpScout, Zendesk, as well as a number of self-hosted solutions. Unfortunately, none of them were or are quite right for us, and we know we’re not alone in this conclusion.
It all comes down to a number of factors. Factors like cost. For a small team of 15 people, the cost – at the time when this post is written – of using HelpScout would be $3,600/year. Zendesk at their entry level plan charges $8,820/year for a team of 15 agents. Again, this is the cost for their cheapest plans.
HelpScout and Zendesk are great, don’t get me wrong. Their solutions are very good for big enterprises with a lot of workforce. Sadly, smaller companies with more modest budgets can’t quite justify spending that much money on their services.
Some self-hosted solutions will charge you what seems to be a reasonable amount of $500 – $1,000/year. However, that’s not where the cost ends. If you already have a website, that’s fine, there’s usually no need to worry about additional hosting costs. But what you usually don’t factor in is the internal labor and the time that goes along with setting up the whole thing.
You could also go with a free forum-based solution, although it might appear impersonal and outdated. Open forum solutions also don’t provide proper ways of dealing with more private issues secretly and discreetly. In some instances this is important; for example, when dealing with payment issues and getting private access details.
We truly know these struggles. We have tried and tested a lot of them. After years of working with half-measures, we’ve finally decided to say: enough is enough! With all of our accumulated work experience, we’ve decided to finally get rid of frustration and disappointment, and bring genuine enhancement to the world of Support.
Introducing: Almighty Support. An intuitive, affordable solution for WordPress which delivers more than it promises. We made sure that it provides everything you’ll ever need in an effective support platform for your clients and your staff.
Almighty Support plugin comes equipped with unlimited number of agents and moderators. Create your own support departments. Set up email piping, so when someone writes an email to you it gets converted to a ticket. Simple support form, guests tickets, and a whole lot more.