Whether your business is in its early stages, at the peak of productivity, or even transitioning, you will always need a good support system to back it up. Proper customer care is what holds your venture together, it enforces legitimacy and integrity, and how you set up your support can be crucial for your overall success.
Enter Almighty Support: a lightweight and well-rounded support platform for WordPress. Almighty Support is primarily designed to bring order and ease of use to your support dynamic. It provides an abundance of useful features that integrate with any WordPress site. Get the plugin, activate and settle with a wonderful ticketing system that you’ll quickly come to love.
Get Almighty Support
Almighty Support provides an on-site ticketing system that allows users to easily post their queries and track their handling. Cleanly designed interface ensures that the user won’t ever be confused about their input, the response they get, and generally the entire support process. Of course, you can name your support page however you like and place it in the menu of your choosing.
This solution is primarily meant to be user-friendly and highly functional in any situation that pertains to resolving issues. Clients will see the status of their query on the site, and also be notified via email. They can freely choose where to respond. If they engage via email, the ticket on the site will update accordingly. Transparency is sacred and nothing ever gets lost.
Yes, but is it Pretty?
We are aware that appearance means as much as functionality, and Almighty Support merges the two into a support platform you can be proud of.
Almighty Support will be updated with several visual enhancements in the very near future:
- Ticket Filter already allows you to configure labels for each ticket filter, if you wish to make them look more appealing or product-related. Furthermore, in a future update Ticket Status settings will allow configuration of colors for each ticket status, both text and its background. These will be useful to customize to suit the color palette of your site, as well as provide better distinction between different statuses.
- Interface Appearance itself will allow you to set either Light or Dark color scheme, to better match the theme of your site.
Support interface also features the Focus Mode – a toggle switch that stretches the support page across the entire screen and hides sidebars, widgets and other distractions. While this feature is available to all users, it can be especially useful for agents who require maximum focus.