Category: Tips & Tricks
Here are some tips and tricks specifically for text-based customer support.
Every company needs to have a way of organizing their support. There’s nothing more frustrating for a client than a mismanaged question or a problem, unanswered in an timely manner, or just being passed from one agent to another. Let’s see how we can mitigate this occurrence, or even eliminate it completely.
Customer Support is a specialty that offers companies a competitive advantage that is difficult to copy. The way you provide support to your clients echoes across the industry you’re a part of, and if done right, it can give you a significant leg-up over the competition.