Author: Matt Jaworski

  • New Release: Almighty Support 1.3.4

    Further interface & usability improvements. What’s new? Interface & Usability We have added a hint letting you know if a Private Note was filled without the need to expand it. A reported issue was fixed where long periods of user inactivity would lead to session and/or security tokens expiration, resulting in unexpected behavior. If the…

  • New Release: Almighty Support 1.3.3

    Better Trash process. General interface & usability improvements. What’s new? Trashing & Trashed Tickets We have added a “trash” button next to the status selector, so unwanted Tickets can be deleted more easily. The Trashed tab now has an “empty trash” button, that deletes all trashed Tickets immediately. There is a new Cron job, which…

  • New Release: Almighty Support 1.3.2

    New Release: Almighty Support 1.3.2

    Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The feature will kick in when creating a Ticket On Behalf of a Client, but the email search yields no results. On Behalf: configuration & control access The Administrator can enable/disable…

  • New Release: Almighty Support 1.3.1

    New Release: Almighty Support 1.3.1

    Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket, any Staff member (agent, manager, administrator) can now click the “client” field to change the Client the Ticket is being opened for. This feature is enabled by default and has…

  • New Release: Almighty Support 1.3.0

    New Release: Almighty Support 1.3.0

    Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now allow username logins through the Almighty Support login interface. It was previously limited to email only, and some users found it confusing as their users were used to the username-based…

  • New Release: Almighty Support 1.2.0

    New Release: Almighty Support 1.2.0

    WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce Profile Integration adds Almighty Support ticket view into the Clients’ Woo profiles. This can also be set up as the default ticket view for Clients and Agents. Your clients won’t…

  • New Release: Almighty Support 1.1.0

    New Release: Almighty Support 1.1.0

    Introducing new ways to securely and/or secretly share information between your Staff members and Staff members and Clients. What’s new? Private Ticket Note The Private Ticket Note is a dedicated Ticket field that is visible, accessible, and editable by the Client and the Staff. How is it different from a ticket body or reply? First…

  • New Release: Almighty Support 1.0.6

    New Release: Almighty Support 1.0.6

    Reordering departments, better flow automation & minor interface improvements. What’s new? Reordering departments Administrators can now drag-and-drop departments to change the order. The top-most department will be the default department when creating a ticket. Live browser tab title The logic was improved to better reflect the current screen. Namely, when the user is in the…

  • New Release: Almighty Support 1.0.5

    New Release: Almighty Support 1.0.5

    Introducing agent signatures, attachment information in email notifications, and many usability improvements. What’s new? Agent signatures Signatures are now available in Almighty Support! Administrators can enable them and configure the default signature for each role. Additionally, custom signatures for each role can be enabled. Almighty Support will automatically inject the signature into the reply field.…

  • New Release: Almighty Support 1.0.4

    New Release: Almighty Support 1.0.4

    Brand new rich text handling, improved email piping, and link detection. What’s new? Rich text (HTML) handling In preparation for agent signatures and rich text editor, we improved the way Almighty Support parses message text. This applies to both the messages added via the editor and imported via Email Piping. Almighty Support will now accept…