Category: New Release
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New Release: Almighty Support 1.2.0
WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce Profile Integration adds Almighty Support ticket view into the Clients’ Woo profiles. This can also be set up as the default ticket view for Clients and Agents. Your clients won’t…
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New Release: Almighty Support 1.1.0
Introducing new ways to securely and/or secretly share information between your Staff members and Staff members and Clients. What’s new? Private Ticket Note The Private Ticket Note is a dedicated Ticket field that is visible, accessible, and editable by the Client and the Staff. How is it different from a ticket body or reply? First…
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New Release: Almighty Support 1.0.6
Reordering departments, better flow automation & minor interface improvements. What’s new? Reordering departments Administrators can now drag-and-drop departments to change the order. The top-most department will be the default department when creating a ticket. Live browser tab title The logic was improved to better reflect the current screen. Namely, when the user is in the…
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New Release: Almighty Support 1.0.5
Introducing agent signatures, attachment information in email notifications, and many usability improvements. What’s new? Agent signatures Signatures are now available in Almighty Support! Administrators can enable them and configure the default signature for each role. Additionally, custom signatures for each role can be enabled. Almighty Support will automatically inject the signature into the reply field.…
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New Release: Almighty Support 1.0.4
Brand new rich text handling, improved email piping, and link detection. What’s new? Rich text (HTML) handling In preparation for agent signatures and rich text editor, we improved the way Almighty Support parses message text. This applies to both the messages added via the editor and imported via Email Piping. Almighty Support will now accept…
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New Release: Almighty Support 1.0.3
Easy Digital Downloads integration improvements. Unified email templates & more intuitive UI. What’s new? Easy Digital Downloads Domains assigned to client licenses are now clickable (requires EDD Software Licensing). We improved the math around order values and lifetime client purchase value. The ticket view now features a link to the backend user EDD profile –…
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New Release: Almighty Support 1.0.2
Multiple improvements to link handling. General usability impovements. What’s new? In this release, we focused a lot on how links work everywhere in Almighty Support. First of all, we ensured that every link can be right-clicked or middle-clicked to be opened in a new tab. This is especially important to agents who like to open…
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New Release: Almighty Support 1.0.1
Improved automation for statuses and assignees, better UI for attachments. What’s new? We added information about limits regarding the attachment sizes and types to the user interface. This way clients know what kinds and sizes of files they can use. Administrators can now be set as default assignees in departments. Previously this was possible only…
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Get Almighty Support Now!
Today, we are proud to announce the release of version 1.0.0 of Almighty Support. Creating a robust support system is no small feat, and our team of dedicated developers worked tirelessly to bring this project to life. It was a journey that spanned six months of planning and research as well as six months of…
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The Big Day is here
As of right now, Almighty Support is powering the entire PeepSo.com support system.