Category: New Release
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New Release: Almighty Support 1.3.7
Quality of life release before something bigger comes out. What’s new? User preferences We added a simple User Preferences panel where they can change their email, password, name and opt-out from the notification emails. The notification emails opt-out can now be also achieved without logging in by clicking a link included in the email footers.…
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New Release: Almighty Support 1.3.6
Suggest related posts and articles from your own page, based on the Ticket title. What’s new? Suggest posts & articles when creating a Ticket To make sure users are presented with some solutions before they aven send a ticket, Almighty Support now comes with included “suggestions” engine. By default you can enable suggestions based on…
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New Release: Almighty Support 1.3.5
Improved guest flow & login screen What’s new? Continue as guest The administrator can now decide to disable the “continue as guest” feature which allows non-registered users to open tickets (and be registered automatically). Disabling this feature allows better control over the registration process. In a similar vein, the administrator can now decide to show…
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New Release: Almighty Support 1.3.4
Further interface & usability improvements. What’s new? Interface & Usability We have added a hint letting you know if a Private Note was filled without the need to expand it. A reported issue was fixed where long periods of user inactivity would lead to session and/or security tokens expiration, resulting in unexpected behavior. If the…
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New Release: Almighty Support 1.3.3
Better Trash process. General interface & usability improvements. What’s new? Trashing & Trashed Tickets We have added a “trash” button next to the status selector, so unwanted Tickets can be deleted more easily. The Trashed tab now has an “empty trash” button, that deletes all trashed Tickets immediately. There is a new Cron job, which…
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New Release: Almighty Support 1.3.2
Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The feature will kick in when creating a Ticket On Behalf of a Client, but the email search yields no results. On Behalf: configuration & control access The Administrator can enable/disable…
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New Release: Almighty Support 1.3.1
Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket, any Staff member (agent, manager, administrator) can now click the “client” field to change the Client the Ticket is being opened for. This feature is enabled by default and has…
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New Release: Almighty Support 1.3.0
Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now allow username logins through the Almighty Support login interface. It was previously limited to email only, and some users found it confusing as their users were used to the username-based…
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New Release: Almighty Support 1.2.0
WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce Profile Integration adds Almighty Support ticket view into the Clients’ Woo profiles. This can also be set up as the default ticket view for Clients and Agents. Your clients won’t…
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New Release: Almighty Support 1.1.0
Introducing new ways to securely and/or secretly share information between your Staff members and Staff members and Clients. What’s new? Private Ticket Note The Private Ticket Note is a dedicated Ticket field that is visible, accessible, and editable by the Client and the Staff. How is it different from a ticket body or reply? First…