Major improvements to the “On Behalf” feature.
What’s new?
On Behalf: Client creation
Creating Clients directly from the “New Ticket” form is now possible. The feature will kick in when creating a Ticket On Behalf of a Client, but the email search yields no results.
On Behalf: configuration & control access
The Administrator can enable/disable the entire On Behalf feature, or just the Client creation part. These features can also be limited to Admins, Admins & Managers, or any Staff member (Admin, Manager & Agent).
Other improvements
We improved compatibility with the LoginPress plugin and ensured the submit button in the New Ticket form stays inactive until the form contents are valid.
Read more
- Changelog – a complete list of changes.
- Documentation – learn all the features, options & configuration.
- Contact us – any questions or suggestions? We are happy to help!
